Here are some common questions or issues that you may be experiencing. To better serve you, let’s see if your issue is listed below. If you are still having problems, please feel free to contact support or email us at info@tatongastudio.ca
General
How do I access my courses?
- Log into your account
- Go to My Courses in the dashboard
- Click on the course you want to start to continue
How do I reset my password?
- Go to the Login Page -> click Forgot Password
- Follow instructions to reset your password via email.
- If you do not recieve an email, check your junk/spam folders
- Contact support if you still haven't received an email
Can I access courses on mobile devices?
- Yes! Tatonga's LMS is mobile friendly and works on all tablets and smartphones
Progress & Certificates
Can I retake a course if I fail?
- Yes, most courses will have multiple attempts to achieve 80%
- Check the course page descriptions to see how many attempts you are allowed
- Contact support if you are unable to complete a quiz or lesson
How do I get my course certificate?
- After completing all required lessons and quizzes, the certificate should become available on the course page
- Download it from the top of the Course Page
Payment & Billing
Is my payment secure?
- Absolutely. We use SSL Encryption and do not store credit card information on our servers
- All transactions are handled by our secure payment processors
What payment methods are accepted?
- We accept all major credit/debit cards. (Visa, Mastercard, Amex)
